The Prime Minister’s pledge to deliver a fully online NHS hospital service by 2027 is a bold and necessary ambition (Read the article here). But as anyone working within the system knows, digital transformation in healthcare isn’t just about digitising services, it’s about reimagining how care is delivered, how clinicians work, and how patients experience the system.
At Trustmarque, we believe the NHS doesn’t just need technology, it needs technology that is centred on patient and clinician needs.
Microsoft Copilot and Dragon Copilot are not just productivity tools, they represent a new era of human + AI collaboration. Dragon Copilot, now compliant as a Class 1 medical device in the UK, is designed for the entire healthcare workforce, from clinicians and nurses to support staff and leadership. It can automate documentation, surfaces critical information, and streamlines workflows, allowing clinicians to focus on what matters most: patient care.
In our work with NHS organisations, we’ve seen Dragon Copilot reduce administrative burden, improve operational efficiency, and enhance patient experience. It’s not about replacing humans, it’s about amplifying their impact. As one NHS leader put it, “We’re not just enhancing how we work, it’s the fact it’s connected to everything across the Microsoft eco-system”
Digital transformation without security is a false economy. That’s why our approach to NHS cybersecurity is rooted in Zero Trust architecture, powered by Microsoft Sentinel and our proprietary SecureXpert framework.
Take our work with Royal Cornwall Hospitals NHS Trust: we pioneered the first-of-type integration of Microsoft Defender for Endpoint telemetry into Sentinel, enabling localised threat visibility while maintaining compliance with NHS England’s CSOC. This deployment didn’t just enhance security, it created a pathway for legacy SIEM displacement and accelerated cloud adoption across the ICS.
SecureXpert complements this by offering tailored workshops and readiness assessments that help NHS organisations build cyber resilience, align with regulatory standards, and defend as one. We can help you improve your security posture with similar strategy workshops.
Data is the lifeblood of modern healthcare, but only if it’s actionable. Through Power BI and Microsoft Fabric, we’re helping NHS Trusts unify fragmented data sources into real-time dashboards that inform decision-making and drive operational change.
In recent engagements, we’ve enabled Trusts to visualise patient flow, resource utilisation, and clinical outcomes in ways that were previously impossible. Fabric’s ability to ingest, model, and surface data across silos means that frontline teams can respond faster, leadership can plan smarter, and patients can benefit from more coordinated care.
At the Fusion Breakout Session on NHS Copilot Adoption, we brought together stakeholders from across the NHS to explore how Copilot technologies can support community growth and clinical transformation. From psychiatry-specific models to ambient scribing in general practice, the feedback was clear: AI must be designed for the realities of healthcare, not just the ideals of innovation.
We’ve also launched an AI Centre of Excellence to guide NHS organisations through ethical, secure, and impactful AI adoption. This includes governance frameworks, risk mitigation strategies, and performance monitoring, all aligned with NHS guidelines and Microsoft’s Responsible AI principles.
The 2027 vision is not a distant dream. It’s a call to action. And with the right partners, the right platforms, and a relentless focus on human-centred design, it’s a future we can build today.
At Trustmarque, we’ve been proudly standing alongside the NHS for 38 years, not just as a technology provider, but as a strategic enabler of transformation.
Let’s not wait for 2027 to arrive. Let’s start delivering it now.