Livingstone Independence & Objectivity

Statement

Livingstone’s position within the Trustmarque Group is built on a simple principle: our advisory services must remain fully independent, objective, and driven solely by client interests. This page sets out how that independence is protected in practice, through clear governance, commercial separation, and robust data controls, so that IT, procurement, and SAM leaders can engage Livingstone with complete confidence.

While both businesses share a group‑level shareholder connection, each maintains its own leadership, commercial approach, and delivery focus to ensure clarity, objectivity, and the best outcomes for customers and industry stakeholders.

We recognise that many Livingstone clients value objective contract intelligence and licence advisory services, particularly where Trustmarque and other group companies operate as technology resellers. For this reason, Livingstone maintains clear operational, commercial, and data separation within the Group.

You can visit Livingstone's objectivity page, here.

A Message from Trustmarque Leadership

“Livingstone’s reputation is built on objective, client-first advisory services. As part of the Trustmarque Group, we are committed to preserving that independence.

Livingstone operates with clear governance, commercial separation, and data controls to ensure its advice remains impartial and solely aligned to client interests. Maintaining this distinction between advisory and reseller activities is fundamental to how we operate as a Group.”

Simon Williams, Group CEO, Trustmarque

Governance & Leadership

Livingstone operates under its own leadership structure, with defined Delegation of Authority across delivery and sales leadership. Advisory outcomes are governed by Livingstone leadership and are not directed by Trustmarque commercial teams.

Commercial Model

Livingstone:

• Does not resell software or third-party tooling
• Does not receive vendor commissions or referral fees
• Does not participate in reseller incentive programmes
• Is not commercially aligned with vendors during client negotiations
• Customer data is controlled within Livingstone systems
• Privileged licensing intelligence is not shared across Group commercial functions
  

Where appropriate, Livingstone may bid independently, including in situations where other Trustmarque Group entities are also participating.

Data & Confidentiality Controls

Client confidentiality is fundamental to Livingstone’s advisory model.

These information barriers are designed to ensure client interests remain protected.

Commitment to Objectivity

Trustmarque is committed to maintaining Livingstone’s position as an independent advisor. The separation of advisory and reseller activities enables clients to engage Livingstone with confidence that its recommendations are driven solely by client interest.

While Trustmarque and Livingstone may collaborate when it materially benefits shared customers, neither business influences the strategic direction, commercial decisions, or operational execution of the other.