New Trustmarque and Ultima Business Solutions have completed their merger, officially joining forces to lead the future of IT services.

Trustmarque Ultima Managed Services

Focus on business progress, while we help keep technology secure, available and performing 

Modern IT environments take constant attention. Users need responsive support. Security teams need better visibility. Infrastructure must perform reliably. Cloud and software investments need to be controlled. At the same time, internal teams are expected to support transformation, improve services and manage cost.
 
Trustmarque Ultima Managed Services help organisations reduce operational pressure, improve service quality and get more value from technology. Whether you need support for users, stronger cyber resilience, managed cloud and infrastructure, or flexible access to specialist expertise, our services are designed around the outcomes your organisation needs to achieve.
 
We work as an extension of your team, combining service management discipline, technical expertise and continuous improvement to help you run technology with greater confidence. Ultima’s Managed Services page highlights 24×7 operational capability, ITIL-aligned delivery, specialist expertise across cloud, workspace and security, and a requirement-led approach that aligns services to business objectives. Trustmarque’s Managed Services page also describes modular services designed to reduce operational complexity, improve service performance and support digital transformation across cloud, on-premises and hybrid environments.
 

What managed services help you achieve 

Reduce pressure on internal teams

Free your people from routine operational tasks, recurring incidents and specialist support gaps, so they can focus on higher-value work.

Improve service performance

Create more consistent, measurable and responsive technology services across users, devices, platforms and infrastructure.

Strengthen resilience and security

Improve visibility, reduce risk and respond more effectively to threats, vulnerabilities and service disruption.

Control cost and consumption

Optimise licensing, cloud spend, support models and technology usage, helping you reduce waste and improve return on investment.

Create capacity for change

Access the expertise, support and operational maturity needed to modernise services without increasing permanent headcount.

Our Managed Services Portfolio

 

Help your people stay productive, wherever they work

People expect technology to work reliably, whether they are in the office, at home or on the move. When support is slow, devices are difficult to manage or collaboration tools are inconsistent, productivity falls and internal IT teams come under pressure.
 
Our End User Support services help create a more reliable, secure and consistent employee experience. We help users get the support, devices and workplace services they need, while giving IT teams better control over day-to-day operations.

Supporting Services

  • Service Desk - Learn more

    Give users responsive support through a service desk model that fits your organisation.
     
    Our Service Desk services help reduce disruption, improve issue resolution and give employees a clearer route to the help they need. Support can be shared, dedicated or hybrid, with 24×7 options available where required. Ultima’s managed services content refers to 24×7 technical support, self-service tasks and prioritised issue resolution in its Service Desk proposition.

  • Deskside Support

    Provide practical support where users need it most.
     
    Deskside Support gives organisations access to on-site technical expertise at customer locations, with full-time or fractional models available. This helps maintain user productivity, support local environments and reduce the burden on internal teams.

  • Managed Workspace - Learn more

    Create a secure and consistent workplace experience.
     
    Managed Workspace helps organisations support Windows, Microsoft 365, Citrix, Parallels and Azure Virtual Desktop environments. The outcome is a workplace that is easier to manage, more consistent for users and better aligned to modern working patterns. Ultima describes Managed Workspace as a service designed to remove time and resource from managing an evolving workplace, helping people focus on what they do best.

  • Device Lifecycle Management

    Make device management simpler, more secure and more predictable. Device Lifecycle Management helps organisations manage PCs and mobile devices from deployment through to refresh and retirement. This improves visibility, supports security and helps users receive the right technology at the right time.

  • Employee Lifecycle Services

    Improve the experience of joiners, movers and leavers. Employee Lifecycle Services help automate and manage user changes, reducing manual effort and improving consistency. This supports faster onboarding, cleaner access management and better operational control.

  • Productivity Services

    Help users get more from Microsoft productivity platforms. Productivity Services support the management and optimisation of Exchange, SharePoint, Teams and OneDrive. This helps improve collaboration, reduce support issues and make core productivity platforms easier to manage.

Reduce cyber risk and respond with greater confidence

Cyber security is now a continuous operational priority. Organisations need to detect threats earlier, manage vulnerabilities more effectively and maintain stronger control over identities, endpoints, networks and applications.
 
Our Cyber Defence services help organisations improve protection, visibility and response. We combine managed security expertise with practical operational support, helping reduce the likelihood and impact of incidents while supporting ongoing improvement.

Supporting services

  • Threat Detection and Response

    Identify and respond to threats before they cause greater disruption. Threat Detection and Response services support EDR, MDR and XDR requirements, helping organisations monitor suspicious activity, investigate alerts and respond to potential incidents. Ultima’s managed security content refers to contextualised monitoring, threat hunting, incident response, remediation and root cause analysis.

  • Identity and Access

    Strengthen control over who can access critical systems and data. Identity and Access services support areas such as privileged access management, Microsoft 365 security, awareness training and Zero Trust initiatives. This helps reduce identity-related risk and improve governance across the environment.

  • Unified Vulnerability Management

    Prioritise and reduce exposure across your technology estate. Unified Vulnerability Management helps identify, assess and manage vulnerabilities across servers, endpoints and applications. This gives security and IT teams better visibility of risk, with clearer priorities for remediation.

  • Next Gen Firewalls

    Improve network protection and operational control. Next Gen Firewall services help organisations manage firewall environments across technologies such as Cisco, Palo Alto, Fortinet and Meraki. This supports stronger perimeter security, policy management and operational resilience.

  • Managed XDR - Learn more

    Extend security operations with managed detection and response. Managed XDR helps organisations strengthen monitoring, investigation and response capabilities. It gives security teams additional expertise and continuous oversight, helping reduce risk and improve response to active threats.

Keep critical technology services resilient, secure and efficient

Infrastructure is more complex than ever. Many organisations now operate across cloud, datacentre, network, application and hybrid environments. Keeping these services available, secure and cost-effective requires the right combination of technical expertise, operational process and continuous monitoring.
 
Our Software and Infrastructure services help organisations improve resilience, manage complexity and optimise performance across critical technology platforms.

Supporting services

  • Managed Cloud

    Run cloud environments with better control and confidence. Managed Cloud services support Azure landing zones and Azure workloads, helping organisations manage performance, governance, availability and cost. Ultima’s Azure Managed Service content refers to building, monitoring and optimising Azure estates against Microsoft’s Well-Architected Framework pillars to support a resilient, secure, productive and cost-effective model.

  • Azure Eyes Managed Service - Learn more

    Improve visibility, cost control and governance across Azure. Azure Eyes helps organisations monitor, optimise and govern Azure environments. Trustmarque describes Azure Eyes as providing real-time monitoring, cost optimisation and security compliance, with consultancy-led reviews aligned to Microsoft’s Well-Architected Framework.

  • Hybrid Cloud

    Manage complex environments through a consistent operational model. Hybrid Cloud services support 24×7 monitoring and management across on-premises, private cloud and public cloud environments. This helps improve availability, reduce operational friction and support modernisation without losing control.

  • Networks

    Improve connectivity, reliability and performance across the network. Network services support environments including Aruba, Cisco, HPE, Meraki core and edge switching. This helps organisations maintain reliable connectivity, improve operational visibility and support users, applications and services across locations.

  • Backup as a Service

    Protect critical data and support recovery when it matters. Backup as a Service supports Microsoft 365, Azure, Entra ID and on-premises environments. This helps organisations reduce data loss risk, improve resilience and maintain confidence in recovery processes.

  • Digital Platforms

    Support the applications and platforms your organisation depends on. Digital Platform services provide 24×7 full-stack and DevOps support for critical services. This helps improve availability, support change and reduce operational pressure across application environments.

  • ITSM as a Service

    Improve the way technology services are managed and delivered. ITSM as a Service supports ServiceNow as a Service, helping organisations improve service management capability, consistency and operational visibility.

Access expertise when priorities change

Not every requirement needs a fully managed service. Some organisations need specialist expertise at short notice. Others need a flexible support model for projects, incidents, changes or technical escalation.
 
Our Consumption-Based Services give you access to expertise and support when you need it, helping you respond to changing demands without adding permanent headcount or committing to unnecessary service scope.
 

Supporting services

  • Token-Based Support- Learn more

    Access specialist support when internal teams need extra capacity. Token-Based Support provides remote 24×7 technical support across multiple vendors. Ultima describes this as on-demand, contract-free support that gives teams access to IT experts whenever needed.

  • Microsoft Premium Support - Learn more

    Give your IT team access to certified Microsoft expertise. Microsoft Premium Support provides 24×7 support and technical account management for Microsoft environments. Trustmarque’s managed services content describes Microsoft Premium Support as access to certified Microsoft specialists, with 24×7 coverage for critical incidents.

  • Change Management as a Service

    Deliver technology changes with greater control. Change Management as a Service provides support on a per-change basis, helping organisations manage change activity without overloading internal teams.

  • Resource as a Service

    Bring in role-based expertise where it is needed most. Resource as a Service provides role-based secondments, giving organisations temporary access to specialist skills and additional capacity.

  • Optimisation Services - Learn more

    Reduce waste and improve value from technology investments. Optimisation Services support Software Asset Management, cloud optimisation and FinOps requirements. Trustmarque’s managed services content highlights SAM and optimisation services that identify underutilised assets, optimise licensing and reduce software spend.

Turn service insight into better decisions

Managed services should do more than keep technology running. They should provide the visibility and intelligence needed to improve performance, control cost and make better decisions.
 
Our Managed Service IP brings together proprietary platforms and automation capabilities that enhance the value of our services. These tools help organisations understand consumption, optimise licensing, improve governance and automate routine processes.

Supporting services

  • Prism - Learn more

    Improve visibility and optimisation across Microsoft licensing and consumption. Prism supports licence optimisation across Microsoft 365, Azure and Copilot, helping organisations understand usage, reduce waste and make more informed investment decisions. Trustmarque’s managed services page refers to Prism as one of its in-house platforms supporting visibility, optimisation and control across the IT estate.

  • Prism for CMP - Learn more

    Manage Azure cloud services with clearer operational insight. Prism for CMP supports Microsoft Azure cloud management, bringing service information, cost management and performance insight into a cloud management platform. Trustmarque’s Azure Eyes content refers to a Cloud Management Platform including service desk, Prism cost management tools and performance dashboards. 

  • IA Connect - Learn more

    Automate routine processes and reduce manual effort. IA Connect supports automation across joiner, mover and leaver processes and robotic process automation. This helps reduce repetitive work, improve consistency and create more efficient service operations.
quotemarks Azure Eyes has truly been worth its weight in gold. The significant cost savings and invaluable guidance it provides have been instrumental in creating a more secure and efficient IT environment for Seafish. I can confidently say that the service has been really good and really useful, making it an indispensable asset to our operations.
Michael Judge IT Infrastructure Administration Officer at Seafish

Why Trustmarque Ultima?

Choosing a managed services partner is a decision about trust, accountability and operational confidence.
 
Trustmarque Ultima brings together service management expertise, technical capability and a broad managed services portfolio covering users, cloud, infrastructure, security, software, devices and optimisation. Our approach is designed to help organisations reduce complexity, improve performance and create capacity for change.
 
We do not start with a fixed model and force it to fit. We work with you to understand the outcomes you need, then shape the right service around your environment, priorities and maturity. This reflects Ultima’s requirement-led approach, where organisational needs set the requirement for managed services investment rather than the other way around.
93.75%
Rated our Managed Service
as Good or Excellent by customers (April 2025)
200+
In-house consultants
delivering cloud, workspace, infrastructure and security expertise
See how Trustmarque Ultima can help you

Ready to improve the way your technology is managed?

Whether you want to reduce operational pressure, improve service performance, strengthen cyber resilience or optimise technology spend, Trustmarque Ultima can help you build a managed service model that supports your goals.
Talk to our managed services specialists