New Trustmarque and Ultima Business Solutions have completed their merger, officially joining forces to lead the future of IT services.

Microsoft Managed Services 

Unlock the Full Value of Your Microsoft Investment

Certified, Proactive Managed Services - So You Can Focus on What Matters Most

 

Overview

Why Choose Our Microsoft Managed Services?

Your Microsoft technology stack - Azure, Microsoft 365, Windows, and the Microsoft Security suite - should be a source of competitive advantage, not complexity or risk. Our certified managed services are designed to help you maximise your investment, reduce operational headaches, and free your team to focus on strategic priorities.
 

1. Exclusive Microsoft Support Services Designation

Only around 50 providers worldwide hold the Microsoft Support Services Designation, validating our deep technical capability and commitment to helping organisations maximise their Microsoft investments with speed, security, and assurance. This means you benefit from 24x7 expert support, streamlined triage, and direct escalation into Microsoft engineering when it matters most. 

 

2. Proven Cost Optimisation and Savings

Customers using our managed services and optimisation platforms (such as Prism for Microsoft) have achieved average savings of 38% on their Microsoft licensing and cloud spend, with sustained cost control year after year.

 

We are 1 of
50 Providers Worldwide
with the Microsoft Support Services Designation
Giving you exclusive access to certified expertise and direct escalation.
Customers achieve an average
38% Saving
On Microsoft Licensing and Cloud Spend
with our managed services.

 

What Sets Us Apart? 

Choosing the right managed services partner is critical to unlocking the full potential of your Microsoft technology. We go beyond standard support, offering a combination of certified expertise, proactive innovation, and a proven track record - so you can trust your IT operations are in safe hands.
Microsoft-Certified Expertise
We are one of a select group of UK providers with Microsoft support designation and Azure Expert MSP status.

Our teams are trained and certified to deliver best-in-class support, security, and optimisation for your Microsoft environment.
In-House, Always-On Support
All services are delivered by our own trusted teams, using proven processes and enterprise-grade tools.

Our follow-the-sun model ensures 24/7/365 coverage, so your business is always protected - no matter the hour.
Automation & Innovation
We leverage industry-leading platforms like ServiceNow, LogicMonitor, and our own proprietary automation IP to deliver faster, more consistent, and more cost-effective outcomes.

AI-driven analytics and automation mean issues are resolved proactively, often before you even notice them.
Comprehensive Service Portfolio
From service desk and infrastructure management to security, workspace, and software asset management, we offer a complete suite of managed services tailored to your needs.

Flexible delivery models: shared, dedicated, on-site, or hybrid.
Proven Track Record
30+ years’ experience supporting organisations across the public and private sectors.

Trusted by Microsoft, with a reputation for reliability and results.

Services

Our Managed Services

Out-of-Hours Service Desk

Ensure your users always have access to expert IT support, no matter the time or day, without the need to expand your internal team.

  • 24/7/365 coverage keeps your business running smoothly, even outside standard hours.
  • Seamless integration with your Microsoft environment for fast, knowledgeable assistance.
  • Frees your IT team to focus on strategic projects, not round-the-clock troubleshooting.

Security Managed Services

Protect your organisation from evolving cyber threats with continuous monitoring, rapid response, and compliance support, all managed by certified experts.

  • Proactive threat detection and incident response using Microsoft Defender and Zero Trust.
  • Maintains compliance and audit readiness, reducing business risk.
  • Expert management of your security environment, so you can focus on your core business.

Managed Workspace for Windows 11/12

Keep every device secure, up-to-date, and performing at its best with end-to-end management powered by Microsoft Intune and Autopilot.

  • Full lifecycle management: deployment, updates, security, and user support.
  • Enhances employee productivity and reduces IT support tickets.
  • Ensures a consistent, modern experience across your entire device estate.

Token-Based Hypercare

Access specialist support exactly when you need it, with flexible, on-demand help for your Microsoft and hybrid environments - no long-term commitment required.

  • Use tokens for expert assistance during peak times, complex issues, or skills gaps.
  • Cost-effective support model - pay only for what you use.
  • Rapid access to certified professionals, boosting your IT agility and resilience.

Unlock the full value of your Microsoft investment, partner with a certified, proactive managed services provider and focus on what matters most.

Contact us today

The Value to Your Organisation

Our Microsoft Managed Services are designed to deliver measurable business impact, helping you optimise costs, improve operational efficiency, and strengthen security. With our certified expertise and technology-enabled approach, you gain full visibility and control over your IT environment, so you can focus on driving growth and innovation.

Significant cost savings

Customers achieve an average 38% reduction in Microsoft licensing and cloud spend, with ongoing optimisation and strategic guidance.

Enhanced security and compliance

Continuous monitoring, proactive threat detection, and audit-ready reporting keep your organisation protected and compliant.

Operational excellence

24/7/365 support, automation, and expert management ensure reliable performance and rapid issue resolution.

Scalable, future-ready IT

Flexible service models and regular service reviews position your organisation for growth, transformation, and sustained success.

Latest Microsoft Articles and News from Trustmarque 

Book a Microsoft Managed Services Assessment Today

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