New Trustmarque and Ultima Business Solutions have completed their merger, officially joining forces to lead the future of IT services.

Strategic Partnership

First Cisco partner globally to achieve Customer Success Expert accreditation

At Trustmarque, we don’t just partner, we collaborate. As a Cisco 360 Preferred Partner across five key portfolios Networking, Services, Security, Collaboration and Cloud and AI, we bring together deep technical expertise and Cisco’s world-class technology to help organisations unlock secure, scalable, and sustainable connectivity.

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Proud to be recognised by Cisco as a global first

Trustmarque Ultima is the first partner worldwide to achieve Customer Success Expert accreditation

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Why Cisco and Trustmarque?

Trustmarque Ultima is the first Cisco partner globally to achieve the Customer Success Expert accreditation, recognising our advanced Customer Success practice and ability to deliver measurable business outcomes. As part of the Cisco 360 Partner Programme, we hold Preferred Partner status across five key portfolios, Networking, Services, Security, Collaboration and Cloud and AI. We are also a Tier 1 Direct Partner and Cisco Service Partner, supported by a 24x7x365 secure Network Operations Centre. Our partnership spans every major Cisco technology portfolio, and we are trusted across public and private sectors, from healthcare and education to defence and central government.

 

Our Cisco Accreditations and Designations

We hold one of the broadest sets of Cisco credentials in the UK:

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Provider Level and Cisco Powered Services

Our services include:

  • Gold Provider
  • Meraki SD-WAN
  • Campus Access
  • UC as a Service (based on HCS)
  • Cloud Calling
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Partner Designations

Our Partner Designations include:

  • EA 3.0 (All Technology Portfolios)
  • EA Collaboration
  • EA Meraki
  • EA Security Choice
  • Secure Remote Work EA Authorisation
  • Cisco Plus Secure Connect Offer
  • Managed Service License Agreement Programme
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Specialisations

Our Cisco Specialisations include:

  • Advanced Collaboration Architecture
  • Advanced Data Center Architecture
  • Advanced Enterprise Networks Architecture
  • Advanced Security Architecture
  • Secure Access Service Edge (SASE) 
  • Full-Stack Observability (FSO)
  • Hybrid Work from Office
  • Hybrid Cloud
  • Extended Detection and Response (XDR)
  • IoT Advantage
  • Core Security
  • Small and Medium Business (SMB)
  • Customer Experience
  • Collaboration SaaS
  • Environmental Sustainability

 

We are also approved for participation in the Cisco Public Sector Partner Programme (PSPP), enabling access to incremental discounts for customers in education, healthcare, government, and defence 

 

Our Engineering Expertise

Trustmarque’s engineering team is one of the most qualified in the industry:

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27 Cisco-certified technical staff

across Support, Presales, Professional Services, and Management.

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CCNA, CCNP, and CCIE/CCDE Certifications

with five engineers holding the highest-level Cisco certifications.

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NOC includes 10 Cisco-accredited engineers

and our field support team of six engineers are all Cisco-certified and provide on-site and remote support.

 

What We Deliver

 

Expertise

Customer Experience: From Transactional to Transformational

At Trustmarque, Customer Experience isn’t an afterthought, it’s embedded in every stage of the Cisco lifecycle. Our dedicated Customer Success Managers (CSMs) work alongside sales and technical teams to ensure that every Cisco solution delivers measurable value, faster.

We’ve adopted Cisco’s Digital Lifecycle Selling Experience (DLSE) methodology to guide our engagements. This approach enables us to:

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Align with customer goals from the outset

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Map stakeholder responsibilities

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Build outcome-focused adoption plans

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Track progress through Cisco Success Tracks and lifecycle tools

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Ready to Experience the Difference?

Let’s move beyond deployment and into measurable outcomes. Whether you’re starting your Cisco journey or looking to maximise your investment, our Customer Experience team is here to guide you every step of the way.
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