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Digital Workplace Solutions

Human+ Copilot vExpert

Turn Microsoft 365 Copilot into lasting business value

Many organisations have already invested in Microsoft 365 Copilot. The challenge is no longer buying AI. It's turning that investment into measurable outcomes that can be demonstrated to leadership, employees and stakeholders.
 
Human+ Copilot vExpert provides ongoing access to specialists across Copilot, adoption, governance and Power Platform. Together, we help you move beyond pilots and isolated use cases to build the foundations of a true Frontier Firm.
 
A Frontier Firm is an organisation where people and AI work together to improve productivity, accelerate decision-making and create new opportunities for growth. Getting there requires more than technology. It requires adoption, governance, leadership and a clear path to value.

Why organisations struggle to realise Copilot value

Microsoft 365 Copilot can deliver significant benefits, but many organisations face common barriers that slow progress.

 

Dormant licences

Low adoption creates renewal risk and makes it difficult to demonstrate business value.

AI initiatives that stall

Agents and automation opportunities are often identified but struggle to move into production because ownership, governance or expertise is unclear.

Governance challenges

Oversharing risks, inconsistent sensitivity labelling and poor data readiness can limit wider Copilot deployment.

Lack of executive evidence

Without a clear AI narrative and measurable outcomes, leadership teams can struggle to make confident investment decisions.

Microsoft Copilot-2

How Human+ Copilot vExpert helps

Human+ Copilot vExpert combines strategic guidance, practical implementation support and measurable adoption programmes to help you progress confidently.
 
 

Mobilise and assess

We establish your current position across adoption, governance, advisory services and AI development. This creates a clear baseline and helps identify the actions that will generate the greatest value.

 

Recommend and deploy

Our specialists work with your teams to prioritise governance improvements, agent development opportunities and Copilot adoption initiatives. You'll receive practical guidance on which capabilities to activate next and how to implement them successfully.
 
 
Evidence and brief
 
Every AI investment should be measurable. We provide executive reporting, persona-based usage analysis and evidence of progress that supports business decisions, renewal conversations and future expansion plans. 

Four Focus areas for Frontier Firm success

Step 1

Adoption

Drive active usage across different employee personas and business functions. Help people build confidence with AI and develop sustainable working practices. 
Step 2

Governance

Prepare your data, security and compliance foundations to support AI at scale.
Step 3

Build

Move AI agents from concept into production safely and effectively.
Step 4

Advisory

Access specialist expertise, assessments and strategic guidance to support your AI journey.

Service tiers

 

Foundation

Ideal for organisations starting their Copilot value journey.

  • Continuous expert guidance
  • Baseline assessment
  • Adoption and governance planning
  • Ongoing value reviews

Momentum

Designed for organisations looking to expand beyond early success.

  • Additional specialist support
  • Planning and implementation guidance
  • Enhanced adoption engagement
  • Agent and automation planning

Scale

For organisations preparing to operationalise AI more broadly.

  • Microsoft 365 strategy support
  • Expanded governance services
  • Greater implementation capacity
  • Accelerated capability development

Frontier

Our most comprehensive service for organisations building a Frontier Firm.

  • Continuous expert engagement
  • Strategic AI transformation support
  • ngoing adoption and governance leadership
  • Agent development and scale-out programmes
  • Executive reporting and value management
People Looking at Laptop

Why Trustmarque Ultima?

Human+ Copilot vExpert is designed for organisations that need more than a one-off project. You'll benefit from:
 
  • Access to a collective of specialists rather than a single resource
  • ADKAR-accredited adoption and change expertise
  • Dedicated leadership from an experienced vExpert
  • Deep Microsoft capability across Modern Work, Copilot and Power Platform
  • Adoption measurement focused on outcomes and usage, not activity alone

Is Human+ Copilot vExpert right for you?

Start with a Copilot value assessment

We'll help you understand where you are today, identify the biggest opportunities for improvement and recommend the right level of support for your goals.
Book a scoping call today and take the next step towards becoming a Frontier Firm.

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