New Trustmarque and Ultima Business Solutions have completed their merger, officially joining forces to lead the future of IT services.
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Microsoft Premium Support

Expert support for your Microsoft estate, with predictable ticket-based pricing.

Your support costs should reflect the help you need, not simply the size of your Microsoft estate. Microsoft Premium Support gives your IT team access to certified Microsoft specialists, with 24/7 coverage for critical incidents, managed escalation to Microsoft when required.

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Key deliverables

Designed for organisations that manage their own Microsoft estate, Microsoft Premium Support provides a responsive technical safety net when issues become urgent, complex, or difficult to resolve in-house. 

Cyber protection

Specialist incident resolution:

Certified Microsoft specialists triage, diagnose, and remediate issues across Azure, Microsoft 365, Entra ID, Defender, Intune, Teams, and more.

Time

Guaranteed response SLAs:

A 15-minute response for P1 incidents, with 24/7 cover for P1 and P2. Every ticket is prioritised, owned, and quickly routed to the right specialist.

Lightning

Managed Microsoft escalation:

When an issue needs Microsoft involvement, we manage the escalation.

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Predictable ticket packs:

Support is purchased in packs of tickets. Unused tickets can be exchanged for consultancy, architecture, or project services.

Identify the right model, estimate ticket requirements, and plan your next steps.

Chat to expert about Microsoft Unified Support

Microsoft support, on your terms.

You keep control of your Microsoft estate. We step in when you need expertise, a faster route to specialist help, or a managed path into Microsoft. 

Why choose Microsoft Premium Support from Trustmarque Ultima?

  • Resolve issues faster with specialist help: Quickly connect with the specialists you need and stop wasting time with hand-offs and queues. 
  • Reduce pressure on IT: Your team stays in control while we provide expertise during urgent or complex incidents. 
  • Control your support spend: Ticket packs link cost to your actual support need, giving you predictable spend without tying support price to Microsoft consumption. 
  • Keep a route into Microsoft open: We manage escalation to Microsoft when issues need Microsoft involvement. 

Transparent and fair pricing

Microsoft Unified Support is usually priced against Microsoft consumption, even when your support usage is low, and often bundles other services you may not want or need.

Trustmarque Ultima’s Premium Support is available in simple packs of tickets that you can top up any time you need. Consultancy days can be included if valuable, but are always optional.

We work each issue through to resolution or escalation, focusing on achieving a successful outcome rather than how long it takes to resolve. 

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People Looking at Laptop

Full lifecycle expertise you can trust 

Trustmarque Ultima brings together Microsoft expertise across support, licensing, professional services, managed services, adoption and optimisation.

We are a single trusted partner, backed by Microsoft’s Support Services Designation and all six Solution Partner Designations. 

See how Trustmarque can help you

Reviewing Microsoft Unified Support?

Trustmarque Ultima can help identify your model, ticket volume, likely ticket-pack requirement, and next steps.
Speak to us about Microsoft Unified Support