Microsoft Premium Support

Specialist incident resolution:

Certified Microsoft specialists triage, diagnose, and remediate issues across Azure, Microsoft 365, Entra ID, Defender, Intune, Teams, and more.

Guaranteed response SLAs:

A 15-minute response for P1 incidents, with 24/7 cover for P1 and P2. Every ticket is prioritised, owned, and quickly routed to the right specialist.

Managed Microsoft escalation:

When an issue needs Microsoft involvement, we manage the escalation.

Predictable ticket packs:

Support is purchased in packs of tickets. Unused tickets can be exchanged for consultancy, architecture, or project services.

Transparent and fair pricing

Microsoft Unified Support is usually priced against Microsoft consumption, even when your support usage is low, and often bundles other services you may not want or need.

Trustmarque Ultima’s Premium Support is available in simple packs of tickets that you can top up any time you need. Consultancy days can be included if valuable, but are always optional.

We work each issue through to resolution or escalation, focusing on achieving a successful outcome rather than how long it takes to resolve.

Why choose Microsoft Premium Support from Trustmarque Ultima?

Resolve issues faster with specialist help: Quickly connect with the specialists you need and stop wasting time with hand-offs and queues.
Reduce pressure on IT: Your team stays in control while we provide expertise during urgent or complex incidents.
Control your support spend: Ticket packs link cost to your actual support need, giving you predictable spend without tying support price to Microsoft consumption.
Keep a route into Microsoft open: We manage escalation to Microsoft when issues need Microsoft involvement.