New Trustmarque and Ultima Business Solutions have completed their merger, officially joining forces to lead the future of IT services.

AI Centre of Excellence

Unleash the power of AI with Trustmarque

As organisations look to realise the benefits of AI, success increasingly depends on combining innovation with effective governance. Trustmarque Ultima helps you unlock value from AI with the expertise, frameworks and technologies to move forward with confidence.

93%
UK organisations use AI
Only 7%
have robust governance fully embedded
Just 4%
have infrastructure and data environment fully AI-ready

Overview

Empower your business with intelligent solutions and governance

Our AI Centre of Excellence brings together strategy, governance and technology expertise to help organisations adopt AI with confidence. Whether you're exploring opportunities, scaling adoption or strengthening governance, we help turn ambition into measurable outcomes.

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AI Strategy and Roadmap

Clarify your AI vision and define a practical roadmap to deliver measurable impact.

  • Use case identification and prioritisation
  • Step-by-step implementation planning
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AI Governance and Ethics

Ensure responsible AI adoption, manage risks, and align with evolving regulations.

  • AI charter and policy development
  • Regulatory compliance assurance
54%
UK organisations use AI at scale for two years or less, signalling early maturity.
Only 9%
Uk business have AI strategy and governance fully aligned with executive leadership
20%
have formal governance groups that span functions

Our featured solutions

Dive deeper into AI with Trustmarque 

Microsoft Copilot

Empower your workforce with intelligent AI assistance

Microsoft Copilot integrates directly with familiar Microsoft 365 apps, bringing AI-powered support into day-to-day work. From drafting documents and summarising meetings to automating tasks and surfacing key insights, Copilot helps users move faster and think bigger without switching tools. As part of our AI Centre of Excellence offering, we help organisations deploy Copilot responsibly and effectively, with a focus on user enablement, governance, and ROI.

  •  Accelerate productivity with intelligent in-app support
  • Reduce admin burden and increase focus on high-value tasks
  • Ensure safe, strategic adoption through guided rollouts
Explore Copilot

IBM watsonx Orchestrate

AI agents that work alongside your people

IBM watsonx Orchestrate helps businesses scale intelligent workflows without the overhead of complex automation platforms. Built on watsonx, this solution introduces smart AI agents that complete repetitive tasks, respond to natural language requests, and integrate with tools like Slack, email, and enterprise systems.Our team helps you activate watsonx Orchestrate for customer service, HR, finance, and more — reducing manual effort while keeping people in control.

  • Deploy AI agents that respond in natural language
  • Reduce time spent on admin, updates, and follow-ups
  •  Integrate quickly with your existing systems and tools
Explore watsonx Orchestrate

Prism for M365 Copilot

Turn Copilot usage into measurable impact

Copilot is powerful, but without clear visibility, it’s hard to know if it’s working. Prism for M365 Copilot gives you detailed insight into how Copilot agents are being used across your organisation — per user, per agent, per app.Whether you're piloting Copilot or scaling across teams, Prism helps you monitor adoption, drive value, and prove ROI.

  • Per-user, per-agent insight into real-world usage
  • Identify underused licences and high-impact use cases
  • Track adoption trends by team, region, or function
  • Show what’s working and guide targeted enablement
Discover Prism for Copilot
AI in the Public Sector: from promise to productivity Read more

Microsoft Copilot

Human+ with Trustmarque: Redefining work with AI and Copilot

Trustmarque’s Human+ vision puts people at the heart of AI transformation. As a leading Microsoft partner, we help organisations unlock intelligent automation through Copilot, AI agents, and responsible governance, empowering your teams to do more, with less effort.

Human+ isn’t just a framework, it’s a movement. Let Trustmarque help you lead it.

AI that augments, not replaces

We embed Microsoft Copilot and advanced AI agents into daily workflows, freeing your people from repetitive tasks and enabling higher-value work.

Strategic enablement at every stage

Whether you're just starting or scaling AI adoption, our Launchpad packages (Kickstarter, Copilot Launchpad, Enterprise Launchpad) provide structured, funded pathways to success.

Governance-first deployment

From data protection impact assessments to ethical rollout frameworks, we ensure AI is adopted safely, compliantly, and with full stakeholder confidence.

Real-world impact and ROI

Human+ drives measurable outcomes—like saving 5 minutes per clinical encounter, enabling 13 extra appointments per month, and improving wellbeing for 70% of users.

Scalable transformation

Our phased maturity model helps you evolve from shadow AI to agent-powered organisations, with Trustmarque guiding every step.

quotemarks Most organisations perceive governance as a blocker, we see it as an accelerator and respondents that had embedded governance into their AI journey said they moved faster, not slower.
Seb Burrell Head of AI, Trustmarque

With over two decades of experience and partnerships with industry leaders like Microsoft and IBM, Trustmarque is uniquely positioned to guide your AI journey

Start your AI journey

Why Trustmarque

Your trusted AI partner

Trustmarque Ultima's AI Centre of Excellence brings together deep technical expertise, governance experience and strategic partnerships to help organisations realise value from AI responsibly and effectively.

What specific benefits can my organisation expect from partnering with the AI CoE?
You'll enjoy a range of clear gains: streamlined operations through intelligent automation, improved compliance with AI-enabled policy tracking, accelerated data-driven decision making, and reduced manual workload. The service also focuses on cost optimisation and risk reduction by embedding governance and security from day one.
How is AI integrated into our existing environment?
Your existing systems are enhanced through intelligent automation, combining RPA (Robotic Process Automation), machine learning, and natural language processing. This layered approach seamlessly fits into current workflows, automates repetitive tasks, and enables smarter system-to-system interactions, all without disrupting your core processes.
What support is provided for governance and ethical AI use?
Governance is a key pillar of the service. You’ll receive a comprehensive AI risk assessment and an ongoing governance framework aligned with emerging UK standards. This includes bias detection, audit trails, compliance tracking, and executive oversight to ensure responsible, accountable AI deployment.
What is the typical engagement process and timeline?

Engagements typically follow a two-phase approach:

  • Tactical (Proof of Concept): We identify a high-value, low-risk use case, deliver a pilot solution, and validate business impact quickly.

  • Strategic (Roadmap Development): We map out a tailored transformation roadmap, detail technical design, ROI forecasts, and build prioritised milestones.

Most proofs of concept take 4 to 8 weeks, with full strategic rollouts spanning months depending on scale and scope.

Our partners

Transform your business with AI

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Powered by industry-leading AI technologies

We work with leading technology partners to help organisations innovate with confidence, strengthen governance and scale AI adoption responsibly.

By combining trusted platforms with practical expertise, we help organisations move from AI ambition to measurable outcomes.

Our strategic AI partners

Learn how our team delivers an end-to-end AI excellence Read more

Explore our insights

See how Trustmarque Ultima can help you

Ready to start your AI journey?

AI success requires more than technology alone. With the right strategy, governance and expertise, organisations can adopt AI with confidence and create lasting value.
Speak to our AI experts