York, UK - [20 May 2026] – Leading IT services and solutions provider Trustmarque Ultima has become the first partner globally to complete the highly regarded Cisco Customer Success Expert capability review.
The Cisco Customer Success Expert endorses the high sophistication of Trustmarque Ultima’s Customer Success Practice. The company has built a mature framework that integrates deep expertise in lifecycle management, adoption, and outcome-led delivery. By utilising advanced tools such as the Planhat platform, the team provides real-time, data-driven insights into customer health, ensuring that technology investments translate into long-term business value.
Natalie Goodwin, Customer Success Practice Director at Trustmarque Ultima, stated: "This represents a major milestone, demonstrating that our Customer Success Practice is at the core of our operations. By combining skilled professionals with effective data analytics and platforms like Planhat, we ensure our clients realise measurable value at every stage, moving beyond simple deployment to achieving lasting business outcomes."
Eilidh Mackinnon, Enterprise Connectivity Practice Director, added: “Our work with organisations like Aston University proves what’s possible when deep technical expertise is supported by a proactive Customer Success Practice. This demonstrates how we consistently and effectively guide customers from their initial technology conversation through to the realisation of their long-term strategic goals.”
To achieve the accolade, the company had to undertake a comprehensive audit by an independent third party, confirming that Trustmarque Ultima’s methodology meets the highest global standards. This investment in a structured, outcome-led delivery model ensures that customers can:
Accelerate Adoption: Proactively manage technology rollouts to ensure rapid user uptake.
Optimise Performance: Use real-time data to identify opportunities for efficiency and growth.
Achieve Business Objectives: Align technical implementation with specific organisational goals, such as network resilience or improved service delivery.
Simon Williams, Chief Executive Officer at Trustmarque Ultima, noted: “This accolade reflects the dedication of our teams and the sophistication of our Customer Success Practice. It highlights our ability to put customer outcomes at the centre of everything we do, supported by a partnership strategic collaboration with Cisco that spans over 30 years.”
Adele Trombetta, Senior Vice President & General Manager, Customer Experience EMEA at Cisco, said: “Trustmarque Ultima has long been recognised for excellence in their Customer Success Practice, and this global, audited achievement clearly reflects their expertise in this area. We are proud to see our partner demonstrate such a deep commitment to driving customer value.”
The value of this practice is evidenced by tangible results:
Wez Worland, Chief Delivery Officer at Trustmarque Ultima said: “Customer expectations have shifted, Customer Success is now the test of whether technology delivers meaningful impact. Built on decades of delivering and operating critical services, this certification reflects how we are turning that experience into structured, outcome-led delivery that stands up in the real world.”
Trustmarque Ultima is one of the UK’s largest independent IT services providers, formed through the merger of Trustmarque and Ultima Business Solutions in October 2025. They deliver cloud, cybersecurity, automation, digital workspace, and enterprise connectivity services, with a dedicated focus on their high-maturity Customer Success Practice to drive long-term value for public and private sector customers.
Media contact: press@trustmarque.com