Procurement
Background to the project
With several IT modernisation projects in the pipeline, Severn Trent Water (STW) wanted to improve purchasing arrangements so it could achieve the value of working with fewer, stronger partners. STW found that in the past, the level of service promised could drop once a vendor had made it onto the preferred supplier list. The proposed solution was to increase the amount of purchasing managed through procurement frameworks from around a third to 95%.
As a regulated business, the aim was to standardise and streamline the overall procurement process and deliver better results for the organisation. STW knew that working with a strong partner for ICT procurement could save a lot of time and effort in dealing with individual vendors.
How Trustmarque became the partner of choice
Trustmarque has held a relationship with Severn Trent Water for around 15 years as a framework partner.
STW appreciated Trustmarque’s personal approach and the availability of a dedicated Account Manager who ensured there was a commitment to maintaining a high level of service. Our teams take pride in providing a proactive and responsive approach, with a willingness to support customers through key decision making.
With expertise across end-to-end IT lifecycle management, we were able to prove our ability to meet STW’s licensing and hardware needs – to deliver the strategic purchasing advice needed from a partner.
Trustmarque is a hardware and preferred software framework partner to Severn Trent Water.
Types of procurement support
We are currently working with Severn Trent Water on all software and licensing renewals, helping to optimise the licensing position across the organisation and ensuring STW pays only for what is needed.
As a leading partner of the major vendors across key areas from Cyber Security to Modern Workplace, we are ideally placed to help STW to find the best solutions and drive the best commercial value. We are happy to absorb some of the risk associated with vendor management and STW has been highly satisfied with the way Trustmarque has directly managed vendor relationships to help accelerate its digital transformation roadmap.
Some recent projects where we have added value as a procurement partner:
- Transition from on-premise to cloud infrastructure
- Renewal of all mainstream suppliers across storage, networking, analytics and telematics
- Deploying remote access to systems for all staff
- Replacing all on-premise whiteboards with digital screens and signage