Managed support services
The second pair of eyes your datacentre needs. You may be suffering with staff resourcing or an internal skills shortage, and you need a professional boost. Our support team acts fast to reduce your downtime and ensure you stay up and running, no matter what crops up.
What we offer
Experts on speed dial, when you need them most. Our technical support team notify you immediately if anything looks problematic and resolve your issues quickly and efficiently. All our on premise storage and infrastructure customers get free support Monday to Friday 9-5 as standard.
You’re in safe hands with a human (never a bot) you can count on to resolve your issues quickly.
Fault logging, holding vendors accountable to SLAs, and tracking progress are all in a day’s work.
coverage
Bring all of your admin together with central management of your hardware and software products.
We’ll tell you what’s working and what might need some extra support, every three months.
Need extra help? Our on-site consultants fix critical problems with hardware, software or configuration.
Keep on top of your costs with our simplified account management and budgeting.
Upgrade with Support Advantage
Considering 24/7 support? Our Support Advantage solution unlocks premium care, giving you a hotline to our team of technical experts around the clock. You can avoid unnecessary downtime, minimise risk, optimise existing investments and ensure continued data availability.
Added extras, around the clock
Unlock all these added extras with Support Advantage:
- 24×7 telephone support
- One point of contact for all storage hardware and software product service and maintenance
- Fault call management
- Less than 1 hour telephone response time for fault calls
- 4 hour target response time for on-site tickets
- Priority booking service for consultancy days
