Inbound number
Give your customers and communities a direct line to your business with our inbound numbers service. Easy to use, it can be managed from anywhere, on any device, with any number. It provides online access to a call routing, monitoring and management tools.
What’s included?
This fully graded inbound call service ensures you control your costs by only paying for the functionality you need. A cloud telephony call management service for both your geographic and non-geographic numbers.
08/03 inbound numbers divert and re-route calls when needed or during out of hours.
Call management features include interactive voice response, call queuing and voicemail.
Embed the inbound service into your business continuity plans.
Route your calls flexibly and efficiently, with interactive voice response.
Balance call volumes and control where they get delivered to.
Dashboard options and real-time statistics of your call handling performance.
Who’s calling?
Online access to extensive live call statistics shows you call patterns and caller behaviour. Make call handling efficiencies and business decisions with data such as time to answer, call waiting time, call outcome and caller details.
Secure calls
Record calls for compliance, customer service or audit purposes. Inbound provides secure online access to file storage and retrieval of call details with comprehensive search filters to play, download or delete calls according to predefined login permissions.
Rapid reporting
Call statistics emailed to you on a daily, weekly or monthly basis. Choose from a summary of calls per number or full statistics per individual call.
Straight to answerphone?
Pick up, share or archive voicemail across your sites or teams with Voicemail Management. You can choose to retrieve voicemails online or by email as .wav files.
Call whisper
Just before a call is taken, a message can be played to your call centre operatives giving them further information on how to answer each call, ensuring a tailored response. Especially useful if your operatives take calls for multiple companies or departments.
Why use Trustmarque for voice solutions?
Our voice network services team has over 20 years and take a customer-centric approach to solution design. Our consultants work with you to understand your priorities and design solutions, from a range of options, to achieve your desired outcome.
We were awarded the Gamma Telecom Direct Routing Partner of the Year Award in 2021 and 2022.
